Privacy Policy — Magnolia Grace Home Care

Effective Date: September 2025

At Magnolia Grace Home Care (“Magnolia Grace,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information of clients, family members, applicants, employees, and website visitors. This Privacy Policy explains what we collect, how we use and share it, and the choices you have. This policy applies to in-home, non-medical care services, our website (www.magnoliagracehc.com), phone/text/email communications, and any forms or documents you complete with us.

Information We Collect

We may collect personal information such as name, address, phone, email, date of birth, preferred language, emergency contacts, service address, and scheduling preferences. For care planning and coordination, we may collect limited health-related information you or your authorized representative provide (e.g., mobility needs, dietary preferences, safety considerations), as well as notes about routines, risks, or discharge instructions. For payment, we may collect billing details (e.g., payer name, LTC insurance information) and—when used—pass payment card or ACH details to our PCI-compliant processor. For employment, we collect application data, work eligibility, background check results, and motor-vehicle records (if driving is required). When you visit our website, we may collect device and usage data via cookies or analytics (e.g., pages viewed, IP address, browser type) to improve site performance.

How We Use Information

We use information to deliver and manage services; build care plans; schedule caregivers; communicate with clients and families; verify identity; process payments and insurance claims; respond to inquiries; recruit and manage staff; maintain safety and quality; comply with law; and improve operations and the website. We may send service updates, schedule reminders, and occasional informational messages; you can opt out of non-essential marketing at any time.

Confidentiality for Care Services

We treat client information as confidential and share it only on a need-to-know basis with your care team, a designated emergency contact, or third parties you authorize (e.g., home health, hospice, physicians, insurers), and when required by law (e.g., court orders, abuse/neglect reporting). While we are a non-medical home care provider and not a medical clinic, we use HIPAA-informed practices to safeguard sensitive information.

When We Share Information

We do not sell personal information. We may share limited information with: (1) service providers who help us operate (e.g., scheduling, payroll, background screening, payment processing, IT/hosting)—bound by confidentiality obligations; (2) insurers or payers (e.g., long-term care insurance) to support claims; (3) partners you direct us to coordinate with; and (4) authorities if required to protect safety, comply with laws, or respond to legal requests.

Texting, Calls, and Email

By providing a phone number or email, you consent to receiving messages related to assessments, scheduling, staffing, and account matters. Message and data rates may apply. You may opt out of non-essential texts by replying STOP and opt out of marketing emails via the unsubscribe link; we will still send service or legal notices as needed.

Cookies & Website Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, measure traffic, and detect security issues. You can manage cookies through your browser settings; disabling some cookies may affect site functionality.

Data Security

We employ administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, or misuse. No method of transmission or storage is 100% secure, but we continuously work to protect your data and limit access to trained personnel.

Data Retention

We retain information only as long as necessary for the purposes described above, to meet legal, regulatory, accounting, or reporting requirements, or to resolve disputes and enforce agreements. When no longer needed, information is deleted or de-identified consistent with our retention schedule.

Your Choices & Rights

You may request access to, correction of, or deletion of certain personal information, subject to legal and operational limits (e.g., records we must keep). You can update contact preferences or revoke authorizations you previously granted. To exercise rights, contact us using the details below and we will respond within a reasonable time.

Children’s Privacy

Our services are arranged by adults. If we learn we have collected personal information from a child without appropriate authorization, we will delete it or obtain necessary consent.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” shows when changes took effect. Material updates will be posted on our website.

Contact Us

If you have questions, need to make a request, or wish to file a privacy complaint, please contact us:

Magnolia Grace Home Care
232 Market Street, Flowood, MS 39232
Phone: 601-707-6254
Website: www.magnoliagracehc.com
Email: info@magnoliagracehc.com (or use the contact form on our website)

We will review and respond promptly and will work with you to resolve any concerns.